Refund and Returns Policy

At GradeIt, we take care to ensure that all products and services are described as accurately as possible. Please read this policy carefully before placing an order.

TCG Products, Sealed Products, Singles & Collectibles

All sales on TCG products, trading cards, sealed products, singles, accessories, collectibles, mystery products, pull boxes, live rip products, and similar items are final once the order has been booked for shipping.

Due to the nature of the trading card and collectibles market, including market price changes, product allocation, sealed product value changes, card condition sensitivity, and the risk of product tampering, we do not accept returns, exchanges, or refund requests for change of mind, buyer’s remorse, price changes, or duplicate purchases.

Once an order has been packed, processed, booked for courier/shipping, or handed over for delivery, the sale is final and cannot be cancelled, refunded, or returned, except where required by applicable law.

Grading Services

Orders for grading services may be cancelled and refunded only before the submission has been sent to the relevant grading company or service provider.

Once a grading submission has been sent, booked in, processed, shipped, or handed over to the grading company, the order can no longer be cancelled or refunded.

This includes, but is not limited to, services submitted to PSA, CGC, BGS, TAG, authentication providers, signing services, or any related third-party grading/authentication service.

Submission Fees, Admin Fees & Third-Party Costs

Where cancellation is allowed, any refund may exclude costs already incurred by GradeIt, including but not limited to admin fees, payment gateway fees, courier fees, packaging fees, insurance fees, handling fees, or any third-party costs already paid or committed.

Incorrect, Damaged or Defective Items

If you believe you received the incorrect item, or an item arrived damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging
  • A description of the issue

We will review the matter and, where required by law, offer an appropriate remedy. This may include replacement, repair, refund, store credit, or another reasonable resolution depending on the circumstances.

Items must not be opened, altered, used, tampered with, or removed from their original packaging where applicable.

Shipping Damage

Risk passes according to the selected shipping method and courier process. If your parcel arrives visibly damaged, please take photos before opening it and notify us as soon as possible.

We may require photos, courier reports, or further information to assist with a claim.

Market Price Changes

Trading card and collectible prices can change quickly. We do not offer refunds, returns, exchanges, or price adjustments because an item’s value has increased or decreased after purchase.

Live Breaks, Rip n Ships, Pull Boxes & Mystery Products

All live break, rip n ship, mystery product, pull box, randomised product, and live stream purchases are final once the product has been opened, pulled, allocated, processed, or booked for shipping.

Randomised products are sold on the basis that the customer accepts the random nature of the product. No refund or exchange will be provided because of the specific card, item, value, rarity, or condition received, except where required by law.

How to Request a Cancellation or Query

To request a cancellation or raise an issue, contact us at:

Email: info@gradeit.co.za

Please include your order number and a clear explanation of your request.

Customer Acknowledgement

By placing an order on our website, the customer confirms that they have read, understood, and accepted this Returns, Refunds & Cancellation Policy, together with any applicable terms and conditions shown during the checkout process.

The customer also confirms that, before completing the purchase, they have read the full product description, service description, pricing, shipping information, condition notes, product details, and any other relevant information displayed on the product page.

It is the customer’s responsibility to ensure that the product or service being purchased is correct before payment is completed. This includes checking the product name, quantity, variation, condition, grading service selected, submission details, and any notes relating to randomised, sealed, live rip, mystery, or collectible products.

Once the order has been placed and accepted, the customer acknowledges that the sale may be final in accordance with this policy, especially where the order has been packed, processed, booked for shipping, opened live, allocated, or submitted to a third-party grading/authentication service.

Replace the original Final Note with this stronger version:

Final Note

By placing an order on our website, you confirm that you have read, understood, and accepted this Returns, Refunds & Cancellation Policy, and that you have reviewed the full description and details of the product or service before purchasing.

This policy does not limit any rights you may have under applicable South African consumer law.